CANCELLATION OF PRIVATE TOURS BY CUSTOMERCancellation of private tours is possible by prior notice via email (firstname.lastname@example.org) or SMS/WhatsApp (+38640604476). The time of cancellation shall be regarded as the time on which the cancellation email or message is received by our device.
- In case of cancellation less than 48 hours before the tour or No-Show – No Refund.
- In case of cancellation 3-7 days before the tour date – 50% refund.
- In case of cancellation 8-21 days before the tour date - 75% refund.
- In case of cancellation 22+ days before the tour date - full refund (a handling fee of 5 EUR shall apply).