Terms and Conditions

TERMS & CONDITIONS

  1. USE OF WEBSITE
    2. By agreeing to use our site and/or by requesting our services offered on this website, having been given the option of reading this legal notice, you are accepting and consenting to the policy described herein.
  2. PARTICIPATION IN TOURS
    3. By agreeing to participate in our tours, our guests accept that they are fully responsible for any injury, damage, loss or theft sustained by them during course of the tour, and by joining the tour, the customer waives all rights to make any claim against the tour guide and/or the operators of the Ljubljana Free Tour in connection with any such events. Accordingly, the Ljubljana Free Tour does not accept any responsibility nor does it assume any liability for any such events. The Ljubljana Free Tour reserves the right to deny participation of any individual in the tour, for any reason whatsoever, should our guide feel this is necessary prior to or during course of the tour.
  3. BOOKING OF SCHEDULED TOURS OR FREE TOURS
    4. No booking required for scheduled tours or free tours, therefore no cancellation policy applies.
  4. BOOKING OF PRIVATE TOURS
    5. Private tours may be booked using dedicated website contact forms or by sending email to our office. Please note that submission of a booking request does not constitute any form of confirmation. Following such submission, our office will contact the customer to finalize booking arrangements and complete payment for final confirmation.
  5. PAYMENT FOR PRIVATE TOURS
    6. We accept payment by bank transfer, PayPal, and PayPal-Credit Card service for credit card payments. All tours must be booked in advance.
  6. MODIFICATION OF PRIVATE TOURS
    7. Should a customer request a change to their booking arrangement, the Ljubljana Free Tour will do its best to make changes as per customer requirements, however, we do not guarantee the change is will be possible. If possible, changes are offered at no extra cost. If a change is not possible, customer are entitled to cancel their booking under the Terms of the Cancellation Policy specified below, otherwise they are bound to their original booking.
  7. CANCELLATION OF PRIVATE TOURS
    8. a) Cancellation by Customer
    Cancellation of private tours is possible by prior notice via email (ljubljanafreetour@gmail.com) or SMS/WhatsApp (+38640604476). The time of cancellation shall be regarded as the time on which the cancellation email or message is received by our device.
    • In case of cancellation less than 48 hours before the tour or No-Show – No Refund.
    • In case of cancellation 3-7 days before the tour date – 50% refund.
    • In case of cancellation 8-21 days before the tour date - 75% refund.
    • In case of cancellation 22+ days before the tour date - 100% refund (minus any bank fees)
    In addition to the above fees, the cancellation fees shall also include any expenses made by the Ljubljana Free Tour on behalf of its customers and in connection with the canceled tour.

    b) Cancellation of Tours by the Ljubljana Free Tour
    In the case of prepaid private tours, in accordance with Slovenian Legal requirements, the Ljubljana Free Tour is entitled to make changes or cancel booked tours provided it does so at least 7 days prior to departure of the tour. On the rare occasion that we do this (we never have), the company shall do its best to reschedule the tour in accordance with customer requirements. Should this not be possible, all customers shall be entitled to receive a full refund of their paid price. To dispel any doubts, the Ljubljana Free Tour shall not assume any liability for any damages claimed by customers and the total sum of refund shall not exceed the total price paid by the customer. This excludes any change or cancellation caused by force majeure which prevents the company from rendering the service agreed upon in advance. In such circumstances the company shall do its utmost to modify the tour as little as possible or reschedule as per customer preferences. In the case of scheduled tours that do not require prior booking or advance payment, the Ljubljana Free Tour reserves the right to cancel tours without prior notice for any reason whatsoever and the guest shall not be entitled to make any claim regarding.
  8. WARRANTY AND LIABILITY
    9. Under the Slovene Consumer Protection Act, all customers are entitled to make a claim regarding provision of inadequate services. According to this law, customers are required to report any deviations from agreed-upon services to the on-site Free Tour representative as soon as possible after they occur and receive written confirmation of their complaint. Claims submitted at a later time shall not be accepted. We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats. Nothing on this website constitutes professional advice or formal recommendation and we exclude all representations and warranties relating to the content and use of this site. Under no circumstances shall the LFT be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.
  9. EXCEPTIONS
    10. Nothing in this disclaimer notice excludes or limits any warranty implied by law for death, fraud, personal injury through negligence, or anything else which it would not be lawful for the LFT to exclude.
  10. LEGAL JURISDICTION
    11. By booking tours through us or participating in any of our tours, our users and guests agree to renounce their own place of jurisdiction and agree that any disputes or claims arising from the services provided by the Ljubljana Free Tour shall be under jurisdiction of the Ljubljana Court and subject to Slovenian law.

POGOJI POSLOVANJA

  1. UPORABA SPLETNE STRANI
    2. Z uporabo našega spletnega mesta in/ali naših storitev, ki jih ponujamo na tem spletnem mestu, potem ko ste imeli možnost prebrati to pravno obvestilo, sprejemate in soglašate s pravilnikom, opisanim v njem.
  2. UDELEŽBA NA OGLEDIH
    3. Z udeležbo na naših ogledih se naši gostje strinjajo, da so v celoti odgovorni za kakršne koli poškodbe, škodo, izgubo ali krajo, ki jih utrpijo med izletom. S pridružitvijo ogledu se stranka odpove vsem pravicam do kakršnih koli zahtevkov zoper turističnega vodnika in/ali operaterje Ljubljana Free Tour v zvezi s takšnimi dogodki. Skladno s tem Ljubljana Free Tour ne prevzema nikakršne za tovrstne dogodke. Ljubljana Free Tour si pridržuje pravico zavrniti udeležbo na izletu iz kakršnega koli razloga, če naš vodnik meni, da je to potrebno, pred ali med izletom.
  3. REZERVACIJA UREJENIH OGLEDOV ALI BREZPLAČNIH OGLEDOV
    4. Za načrtovane oglede ali brezplačne oglede ni potrebna rezervacija, zato ne veljajo pravila odpovedi.
  4. REZERVACIJA ZASEBNIH OGLEDOV
    5. Zasebne oglede je mogoče rezervirati s posebnimi kontaktnimi obrazci na spletnem mestu ali tako, da pošljete e-pošto naši pisarni. Upoštevajte, da oddaja zahteve za rezervacijo ne pomeni nobene oblike potrditve. Po takšni zahtevi bo naša pisarna stopila v stik s stranko, da bi dokončala dogovor o rezervaciji in izvedla plačilo za končno potrditev.
  5. PLAČILO ZA ZASEBNE OGLEDE
    6. Sprejemamo plačila z bančnim nakazilom, PayPal in storitvijo PayPal-Credit Card za plačila s kreditno kartico. Vse oglede je treba rezervirati vnaprej.
  6. SPREMEMBA ZASEBNIH OGLEDOV
    7. Če stranka zahteva spremembo svoje rezervacije, bo Ljubljana Free Tour po svojih najboljših močeh opravil spremembe v skladu s strankinimi zahtevami, vendar ne zagotavlja, da bo sprememba mogoča. Če je sprememba mogoča, bodo spremembe ponujene brez dodatnih stroškov. Če sprememba ni mogoča, ima stranka pravico odpovedati svojo rezervacijo v skladu s pogoji za odpoved, navedenimi spodaj, sicer je vezana na svojo prvotno rezervacijo.
  7. ODPOVED ZASEBNIH OGLEDOV
    8. a) Odpoved s strani stranke
    Odpoved zasebnih tur je mogoča s predhodnim obvestilom preko e-pošte (ljubljanafreetour@gmail.com) ali SMS/WhatsApp (+38640604476). Čas odpovedi velja za čas, ko je e-pošta ali sporočilo o odpovedi prejeto na naši napravi.
    • V primeru odpovedi manj kot 48 ur pred ogledom ali neprihoda - nobenega povračila stroškov.
    • V primeru odpovedi 3-7 dni pred datumom ogleda - 50% povračila stroškov.
    • V primeru odpovedi 8-21 dni pred datumom ogleda - nobenega povračila stroškov.
    • V primeru odpovedi 22 dni ali več pred datumom ogleda - 100% povračilo stroškov (minus bančne provizije).
    Poleg zgornjih stroškov bodo stroški odpovedi vključevali tudi vse stroške, ki jih je Ljubljana Free Tour naredila v imenu svojih strank in v povezavi s odpovedanim ogledom.

    b) Odpoved ogledi s strani Ljubljana Free Tour
    V primeru predplačanih zasebnih ogledov ima Ljubljana Free Tour v skladu s slovensko zakonodajo pravico do spremembe ali odpovedi že dogovorjenih ogledov, pod pogojem, da to stori vsaj 7 dni pred začetkom ogleda. V redkih primerih, ko se to zgodi (se še ni zgodilo), se bo podjetje potrudilo, da bi ogled ponovno načrtovalo v skladu z zahtevami stranke. Če to ni mogoče, imajo vsi kupci pravico do povrnitve celotnega plačanega zneska. Da bi odpravili kakršne koli dvome, Ljubljana Free Tour ne prevzema nobene odgovornosti za morebitno škodo, ki bi jo zahtevali kupci, in celotna vsota povračila ne more presegati celotne cene, plačane s strani kupca. To ne velja v primeru spremembe ali odpovedi zaradi višje sile, ki preprečuje podjetju, da bi zagotovilo storitev, dogovorjeno vnaprej. V takih okoliščinah se bo podjetje maksimalno potrudilo, da bi ogled čim manj spremenilo ali ga načrtovalo v skladu z željami strank. V primeru načrtovanih ogledov, ki ne zahtevajo predhodne rezervacije ali plačila, si Ljubljana Free Tour pridržuje pravico do odpovedi ogledov brez predhodnega obvestila iz kakršnega koli razloga, in gost ni upravičen do kakršnih koli zahtevkov.
  8. GARANCIJA IN ODGOVORNOST
    9. V skladu z Zakonom o varstvu potrošnikov ima vsak kupec pravico do uveljavljanja zahtevka zaradi zagotovitve neustreznih storitev. V skladu s tem zakonom so kupci dolžni o morebitnih odstopanjih od dogovorjenih storitev čim prej obvestiti predstavnika Ljubljana Free Tour na kraju samem in prejeti pisno potrdilo o svoji pritožbi. Zahtevek, ki je podan pozneje, ne bo sprejet. Ne zagotavljamo, da bodo strežniki, ki omogočajo dostop do te spletne strani, brez napak, virusov ali hroščev in sprejemate, da je vaša odgovornost zagotoviti ustrezno zaščito pred takšnimi nevarnostmi. Nič na tej spletni strani ne predstavlja strokovnega nasveta ali uradne priporočila, zato izključujemo vsa jamstva in odgovornosti v zvezi s vsebino in uporabo te spletne strani. Ljubljana Free Tour v nobenem primeru ne prevzema odgovornosti za kakršne koli posredne, posledične ali posebne škode katere koli vrste, ali katere koli druge škode, vključno, vendar ne omejeno na izgubo dobička, izgubo pogodb, dobrega imena, podatkov, informacij, prihodka, predvidenih prihrankov ali poslovnih odnosov, ne glede na to, ali je bilo opozorjeno na možnost take škode, ki izhaja iz ali v zvezi z uporabo te spletne strani ali katerih koli povezanih spletnih strani.
  9. IZJEME
    10. Nič v tem obvestilu o omejitvi odgovornosti ne izključuje ali omejuje kakršnega koli jamstva, ki ga predvideva zakon za smrt, goljufijo, osebne poškodbe zaradi malomarnosti ali karkoli drugega, kar ne bi bilo zakonito izključiti s strani LFT.
  10. PRAVNA PRISTOJNOST
    11. Z rezervacijo ogledov prek nas ali udeležbo na katerem koli od naših ogledov se naši uporabniki in gosti strinjajo, da odstopajo od svoje krajevne pristojnosti in se strinjajo, da bodo morebitni spori ali zahtevki, ki izhajajo iz storitev, ki jih zagotavlja Ljubljana Free Tour, podvrženi pristojnosti ljubljanskega sodišča in v skladu s slovenskim zakonom.